Claims relating to cars made up about 40% of complaints lodged by policyholders to the ombudsman for short-term insurance last year, most involving accident-related claims rejected because of an exclusion in the policy.

The fast food chain says it has taken action against a franchise shop which threatened customer-facing staff whose orders don’t include sufficient Add Hope donations.

The fraudsters who got their hands on the policy schedules of some Discovery Insure clients didn’t stage an elaborate cyberhack into the company’s server; they simply impersonated the policyholders and got call centre agents to e-mail those schedules to them.

Clover has denied insinuations by the National Consumer Commission (NCC) that it erred in not immediately recalling several batches of its Go Nuts peanut butter due to too-high levels of aflatoxin.

In what FlySafair has called “an operational disaster”, the Airports Company SA’s baggage sorting system at Jo’burg’s OR Tambo airport failed on Friday.

Scammers are taking full advantage of South Africans' excitement about the Springboks playing in the Rugby World Cup final this weekend — and the huge spike in demand for green and gold merchandise.

Vodacom was found guilty by the National Consumer Tribunal of “unconscionable conduct” for, among other things, imposing a contract cancellation penalty so high that it negated their customers' right to escape their contract obligations early.

In a drastic response to the avian flu crisis which has led to a severe shortage of eggs in the country, Woolworths has put its customers on egg rations and Pick n Pay plans to follow suit in some regions.

At the height of the Covid-19 pandemic two face mask suppliers allegedly colluded to exploit Takealot’s listing algorithm to maximise profits.

More than R1bn. That’s the amount of money which the two insurance ombud offices - long-term and short-term - awarded to consumers whose complaints were heard by their adjudicators in the three years from 2020 to 2022.